Support

Email support@framehair.app and we'll get back to you, usually within a day.

How does FRAME pick my haircut?

From one front-facing photo, Contour-1 measures your face's proportions (length to width, jaw, forehead, hairline) and scores every haircut on how it changes the way your face reads. Your best match is the cut that brings it closest to balanced, and that your hair type can hold.

Tips for a good photo

• Hold the phone at eye level and look straight at it.
• Get all your hair in the shot.
• Use even light and no filter.

Managing or cancelling a subscription

On iPhone: Settings, then your name, then Subscriptions. On Android: the Play Store, then your profile, then Payments & subscriptions, then Subscriptions. Deleting your FRAME account doesn't cancel a subscription.

Restoring purchases

Sign in with the same account on your new phone and tap Restore purchases on the unlock screen. Purchases belong to your Apple ID or Google Play account.

Refunds

Purchases are made through Apple or Google Play, so refunds are handled by them: reportaproblem.apple.com for the App Store, or Google Play's refund page.

Deleting your account

In the app: Profile, then Delete Account. Or request deletion here.