Terms of Use

These terms

These terms are an agreement between you and Lurinth, Inc., a Delaware corporation, which runs FRAME ("we", "us"). By using the app you agree to them and to our Privacy Policy. If you don't agree, please don't use FRAME.

What FRAME does

FRAME measures the proportions of your face from a photo, scores haircuts and hair colours against them, and uses AI to draw you in the ones that suit you.

It's a styling guide, not professional, medical or beauty advice. Scores, measurements and pictures are estimates, and how a cut or colour turns out depends on your hair and whoever does it. A barber, stylist or colourist should check your hair before cutting or colouring it.

Who can use it

You must be at least 13. If you're under 18, you need a parent's or guardian's permission.

Your account

You sign in with Apple, with Google, or with a one-time code we email you. Keep access to that account secure: anyone who can sign in to it can see your report. One account per person.

Your photos

Only scan or upload photos of yourself. You keep all rights to your photos. You let us use them only to make your report, try-ons, 360 views and colours, and for nothing else.

Your photo is measured on our server and isn't kept there. Once you unlock a report, it's also sent to our image-model provider, currently OpenAI, to draw you. The Privacy Policy explains exactly what happens to it and how to delete it.

AI pictures

Try-ons, 360 views and colours are drawn by an AI model. They can get details wrong, and the side and back views from an uploaded photo are estimated. Use them to picture a style, not as a photo of a real result. Don't use them to mislead anyone about who they show.

Using it fairly

Don't upload anyone else's photo, anything sexual or offensive, or anything you don't have the right to use. Don't try to copy, reverse engineer, overload or get around the limits of the app or our servers. We can stop drawing for, or close, an account that does.

Purchases

A one-time purchase unlocks one report. Credits unlock one report each and never expire. A new photo is a new report: it's included with a plan, and otherwise uses a credit.

Weekly and annual plans renew automatically and are charged to your Apple ID or Google Play account unless you cancel at least 24 hours before the end of the current period. Your account is charged for renewal within the 24 hours before the period ends. Manage or cancel a plan on iPhone in Settings, then your name, then Subscriptions; on Android in the Play Store, under Payments & subscriptions. Purchases and refunds are handled by Apple or Google under their terms.

Prices are shown before you buy and can change. A change never applies to a period you've already paid for.

Deleting your account

You can delete your account at any time from Profile, then Delete Account. It deletes your account from our servers and removes your photos and reports from your phone straight away. You can also ask us to delete it at framehair.app/delete-account. Logging out doesn't delete anything: your report stays on your phone for when you sign back in. Deleting doesn't cancel a subscription: cancel that with Apple or Google Play.

Our responsibility

FRAME is provided as it is. We work to keep it accurate and available, but we can't promise it will always be either, or that a cut or colour it suggests will suit you.

As far as the law allows, we aren't liable for indirect losses, or for a haircut or colour you choose. Our total liability is limited to what you paid us in the 12 months before the claim. Nothing here limits rights you have by law that can't be limited.

Apple and Google

These terms are between you and us, not Apple or Google. Apple isn't responsible for the app, its support, or any claim about it. If the app doesn't match its description, you can tell Apple for a refund of its price. Apple and its subsidiaries can enforce these terms as a third party. Where these terms don't cover something, Apple's Standard End User Licence Agreement applies to the iPhone app. Your use of Google Play is covered by Google's terms.

Changes

We may update these terms as the app changes. We'll show the date at the top, and tell you in the app about important changes before they apply. These terms are under the law of the State of Delaware, USA, without regard to its conflict-of-law rules.

Contact

Lurinth, Inc.. Email us at support@framehair.app.